This Shipping Policy applies to all “Online Merchant Products” orders placed through the Meet Live platform. By purchasing on Meet Live, you agree to the following terms:

1. Shipping Coverage

  • Meet Live currently supports domestic and selected international deliveries, depending on the merchant and logistics partner.
  • Availability of shipping options will be displayed at checkout.

2. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Processing time may vary for pre-order items, high-demand products, or during peak seasons.

3. Shipping Methods & Delivery Time

  • Meet Live works with reliable logistics partners to provide delivery options where available.
  • Estimated delivery time will be displayed at checkout and may vary depending on:

– Merchant’s warehouse location

– Buyer’s delivery address

– Courier service performance and public holidays

  • Typical delivery timeframe:

– Domestic: 2–7 business days

– International: 7–21 business days

4. Shipping Fees

  • Shipping costs are calculated based on product weight, dimensions, shipping method, and delivery destination.
  • Any applicable shipping fees will be displayed at checkout before payment.

5. Order Tracking

  • Once your order is shipped, a tracking number will be provided (if available) to monitor the delivery status via the logistics partner’s system.

6. Delays & Exceptions

  • While Meet Live strives for timely delivery, delays may occur due to factors beyond our control (e.g., customs clearance, natural disasters, courier disruptions).
  • Meet Live will not be liable for delays caused by third-party logistics or inaccurate/incomplete shipping addresses provided by buyers.

7. Failed Delivery & Return to Sender

  • If delivery fails due to incorrect address, failed contact, or refusal to accept the package, the order may be returned to the merchant.
  • In such cases, additional re-delivery fees may apply, and shipping fees are non-refundable.

8. Lost or Damaged Items

  • If your order is lost in transit or arrives damaged, please contact Meet Live Customer Support ([email protected]) within 7 days of delivery (or expected delivery) for assistance.
  • Resolution may include replacement, refund, or credit, subject to investigation with the logistics partner.

9. Contact Us

For any shipping-related inquiries, please contact Meet Live Customer Service via [email protected]